Correspondence Analyst, CBS Audience Services

Ref#: 27172
CBS Business Unit: CBS Television Network
Job Type: Full-Time Staff
Job Schedule: Full-Time
Job Location: New York, NY, US

About Us:
CBS was established in 1928, when founder William Paley purchased 16 independent radio stations and christened them the Columbia Broadcast System. Today, with more than 200 television stations and affiliates reaching virtually every home in the United States, CBS's total network lineup was watched by more than 130 million people a week during the 2012/2013 season. The Network has the #1 drama/scripted program, NCIS; #1 sitcom, THE BIG BANG THEORY; #1 newsmagazine, 60 MINUTES; and #1 daytime drama, THE YOUNG AND THE RESTLESS. Its programming arms include CBS Entertainment, CBS News and CBS Sports.

  • Reads, analyzes and decides upon appropriate standard response to all written correspondence concerning CBS News Broadcasts.  
  • Maintains liason with all News units in obtaining follow-up information regarding hard and soft-news segments.  
  • Analyst prepares bulk mailings for statistical adjustment to ensure proper reflection of correspondence submitted by viewers.  
  • Maintains database record of all correspondence - postal and electronic - that is processed.  
  • Selects and, when appropriate, adapts standard departmental replies for use in responding to viewer letters. 
Maintains weekly Excel file detailing numerical stats on all mail analyzed.  Reports to Director, Audience Services.


  • Analytical proficiency and applied judgment for deciding upon appropriate response
  • Typing and knowledge of computers, specifically WORD and EXCEL
  • Kowledge of broadcasting and interest in current and public affairs. Organizational skills.


 Journalism studies helpful


 College degree required

EEO Statement:
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
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