Online Community Development Manager

Ref#: 32441
CBS Business Unit: Simon & Schuster
Job Type: Full-Time Staff
Job Schedule: Full-Time
Job Location: New York, NY, US

About Us:
Simon & Schuster, a part of CBS Corporation, is a global leader in the field of general interest publishing, dedicated to providing the best in fiction and nonfiction for consumers of all ages, across all printed, electronic, and audio formats. Its divisions include Simon & Schuster Adult Publishing, Simon & Schuster Children’s Publishing, Simon & Schuster Audio, Simon & Schuster Digital, and international companies in Australia, Canada, India and the United Kingdom.

The Online Community Development Manager will be responsible for building relationships with communities our books seek to reach. This will include deeply listening to those communities, engaging with those communities when appropriate, acting as their advocate in our editorial process when it calls for it, and ultimately ensuring that we are producing books that are already in conversation with communities they seek to reach before they are ever published. This work will not just come as a book is being released—but, often, before a book is even being produced, and well after the book is “out in the world.” In other words, for communities that who care most about the themes on which we are publishing books, we want to ensure that our editorial strategy is in conversation with those communities, and emerging voices within them.

The position will report into the Director, Cultural Intelligence, and will work within a start-up team at Simon & Schuster. It requires an individual experienced with working both with editorial employees/authors, on the one hand, and external communities on the other, and who is good both at interpersonal communication and managing complex internal collaboration and workflows around relationship management.


  • Working with the cultural intelligence research team, identifying, listening to, and—when relevant—participating in discussions as part of communities who especially care about the themes around which we are publishing books.
  • Developing strategies for managing community relationships that stretch from the beginning of our interest in a theme through the production and publicity of particular titles within that theme.
  • Acting as a human face of the organization in conversation with key communities around our titles.
  • Building/managing relationships with community leaders and emerging voices around those topics.
  • Representing those communities and voices in conversation with editors at Simon & Schuster and providing insights and guidance back to both editors and researchers with feedback on current titles and on directions for future titles.
  • Researching, tracking, and interpreting feedback around our titles from communities where they are being discussed, as well as identifying new communities for which existing titles might be relevant.
  • Conducting targeted publicity and marketing efforts around books we launch, as well as relevant promotion of backlisted titles within particular communities where they would be (or may become) relevant.
  • Managing a growing database of the organizations, key voices, and gathering spaces who care about the themes around which our titles are being published, and keeping track of our communication with those entities/people.
  • Working with additional internal teams/partners utilizing research and platforms to inform and coordinate database management and other activities.
  • Managing development of internal reporting when needed.
  • Providing education and insights across departments as relevant to foster greater awareness of how to expand our commitment to listening and managing relationships with key communities.

  • At least 5 to 7 years of experience with external relationship management, ideally with a mix of partnership management, public relations/publicity, communicating with cause and interested-driven communities, and working in an editorial environment.
  • Experience with media industries/publishing a plus.
  • Enthusiasm for working on an entrepreneurial team within a large conglomerate.
  • Ability to clearly communicate strategies and goals, troubleshoot and manage projects collaboratively within a small team.
  • Detail-oriented and deadline-driven with the ability to work under pressure. Must take initiative and work with a high level of professionalism.
  • Strong written and verbal communication skills. Ability to translate feedback from communities to internal teams and to communicate with individuals from all parts of the company.
  • Project management skills and ability to plan and prioritize work in a fast-paced environment.
  • Highly motivated with the desire to grow within the organization.

EEO Statement:
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
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