VOD Manager, Video Operations

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Ref#: 37300
CBS Business Unit: CBS Interactive
Job Type: Full-Time Staff
Job Location: Los Angeles, CA, US

About Us:

CBS Interactive, a division of ViacomCBS, is the world’s largest publisher of premium digital content and a perennial top 10 Internet company. CBS Interactive’s brands span popular categories like technology, entertainment, sports, news and gaming.

Properties include the websites, apps and streaming services of the CBS Television Network such as the CBS All Access subscription service, CBS News Digital platforms including the 24/7 digital news network CBSN, and CBS Sports Digital brands including the 24-hour streaming sports news network CBS Sports HQ, as well as digital-first properties in key content verticals, including CNET, ZDNet, TVGuide.com, GameSpot, Last.fm, Metacritic and Chowhound.

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Description:
Division Overview: 
Our Distribution & Operations team within the CBS Digital Media group is charged with global content operations, content distribution and monetization of premium ViacomCBS content across our direct-to-consumer subscription, CBS All Access (soon to be Paramount+), and across the spectrum of digital partnerships and business models we manage worldwide. We are a diverse and agile group that works in an exciting and fast-paced digital environment, working cross-functionally and globally with the goal of continuing to launch/deliver premium entertainment across the ViacomCBS content portfolio to consumers, however and wherever they want to consume it.

Role Details: 
We are seeking a hands-on Sports VOD Manager to manage a robust and growing portfolio of Sports related VOD content. This role will be dedicated to managing the daily VOD processing, publishing and packaging of schedules for the ViacomCBS portfolio such as UEFA (Men’s, Women’s, Youth), National Women’s Soccer League, World Series of Poker. The Manager will be responsible for managing a staff of VOD Video Operators, trafficking files and assets from live streaming events, internal partners (e.g. CBS Sports HQ) and external vendors. Must schedule resources for ingesting, formatting, publishing, and preparing packages for SVOD services. The manager must be able to work Wednesday through Sunday to cover the majority of the weekly events

Your Day-to-Day: 
  • Provide hands-on leadership by communicating/setting job expectations to VOD Operator staff
  • Planning, monitoring, measuring & enforcing systems, policies, procedures, and SLAs
  • Absorb remaining processes that are transitioned from the previous shifts, including identifying at-risk assets for delivery and/or reprioritizing work orders
  • Liaise with internal partners to identify expectations for VOD asset deliverables 
  • Maintain VOD requirements and SLAs for each league (e.g. advertising, , sponsorship requirements, promotional elements.), and ensure successful implementation and execution to production and publishing teams
  • Lead efforts on planning and training as needed for Video Operator staff 
  • Act as primary escalation contact for technical support; facilitating VOD corrections, resolving priority conflicts, VOD encoding/transcoding and publishing issues when they arise!
Key Projects:
  • Collaborate with cross-functional technical partners to develop and improve distribution workflows to drive efficiencies both internally and for external partners
  • Identify and/or validate continuous improvement opportunities
  • Participate in the management of key ViacomCBS tentpole events such as GRAMMYs, ACM Awards, and Tony Awards that require advanced team planning and day-of event support! 
  • Contribute to executive projects and ad hoc requests
  • Partner with News and Sports divisions for cross-promotional marketing across our digital properties
Qualifications:
What you bring to the team: 
You have -
  • Bachelor’s degree or equivalent training & experience in Production or Operations.
  • Previous experience in leading a team is preferred or a minimum of 5+ years direct project management experience in digital video products with ultra-short turnaround times
  • Must be able to adjust schedule due to key s sports and live events 
  • Proven leadership and mentorship skills – excellent communication and problem solving skills, can motivate and lead by example, provides direction, meaningful feedback, addresses questions promptly, 
  • Experience translating technical requirements and specifications into measurable steps for you and the team
  • The ability to lead multiple projects and partners at once, and be nimble to meet the changing needs and priorities
EEO Statement:

ViacomCBS is an equal opportunity employer (EOE) including disability/vet

At ViacomCBS, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. ViacomCBS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access www.viacbs.com/careers as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to viacomaccommodations@viacom.com. Only messages left for this purpose will be returned.

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