VOD Manager, Video OperationsApply
CBS Interactive, a division of ViacomCBS, is the world’s largest publisher of premium digital content and a perennial top 10 Internet company. CBS Interactive’s brands span popular categories like technology, entertainment, sports, news and gaming.
Properties include the websites, apps and streaming services of the CBS Television Network such as the CBS All Access subscription service, CBS News Digital platforms including the 24/7 digital news network CBSN, and CBS Sports Digital brands including the 24-hour streaming sports news network CBS Sports HQ, as well as digital-first properties in key content verticals, including CNET, ZDNet, TVGuide.com, GameSpot, Last.fm, Metacritic and Chowhound.
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- Provide hands-on leadership by communicating/setting job expectations to VOD Operator staff
- Planning, monitoring, measuring & enforcing systems, policies, procedures, and SLAs
- Absorb remaining processes that are transitioned from the previous shifts, including identifying at-risk assets for delivery and/or reprioritizing work orders
- Liaise with internal partners to identify expectations for VOD asset deliverables
- Maintain VOD requirements and SLAs for each league (e.g. advertising, , sponsorship requirements, promotional elements.), and ensure successful implementation and execution to production and publishing teams
- Lead efforts on planning and training as needed for Video Operator staff
- Act as primary escalation contact for technical support; facilitating VOD corrections, resolving priority conflicts, VOD encoding/transcoding and publishing issues when they arise!
- Collaborate with cross-functional technical partners to develop and improve distribution workflows to drive efficiencies both internally and for external partners
- Identify and/or validate continuous improvement opportunities
- Participate in the management of key ViacomCBS tentpole events such as GRAMMYs, ACM Awards, and Tony Awards that require advanced team planning and day-of event support!
- Contribute to executive projects and ad hoc requests
- Partner with News and Sports divisions for cross-promotional marketing across our digital properties
- Bachelor’s degree or equivalent training & experience in Production or Operations.
- Previous experience in leading a team is preferred or a minimum of 5+ years direct project management experience in digital video products with ultra-short turnaround times
- Must be able to adjust schedule due to key s sports and live events
- Proven leadership and mentorship skills – excellent communication and problem solving skills, can motivate and lead by example, provides direction, meaningful feedback, addresses questions promptly,
- Experience translating technical requirements and specifications into measurable steps for you and the team
- The ability to lead multiple projects and partners at once, and be nimble to meet the changing needs and priorities
ViacomCBS is an equal opportunity employer (EOE) including disability/vet
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