Manager, Email Marketing Operations

Ref#: 32622
CBS Business Unit: CBS Interactive
Job Type: Full-Time Staff
Job Location: New York, NY, US

About Us:

CBS Interactive is the premier online content network for information and online operations of CBS Corporation as well as some of the top native digital brands in the entertainment industry. Our brands dive deep into the things people care about across entertainment, technology, news, games, business and sports. With over 1 billion users visiting our properties every quarter, we are a global top 10 web property and one of the largest premium content networks online.

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Role Details:​ ​ 
The Email Marketing Operations Manager will be passionate about email, analytics, data and driving measurable results. We are searching for an experienced email marketing professional who has a strong digital marketing background that has successfully supported sophisticated email marketing programs in the past. This individual will be expected to have Salesforce Marketing Cloud experience (Exact Target) and to manage complex campaigns from start to finish, which will include editing in HTML and Photoshop. We’re looking for someone who has strong attention to detail, problem solving and project management skills. The Email Marketing Operations Manager will manage execution and support the development and growth of the email marketing program. This position will be responsible for all aspects of planning and execution including calendar management, creative development schedule, production, deployment, data querying and segmentation, and analytics. The Email Marketing Operations Manager will maintain a relationship with the vendors whose platforms we are using in our campaigns. The successful candidate will excel at supporting cross-team communications and processes to deliver measurable, error-free campaigns and projects on time. He or she will build best-practice processes that balance between flexibility and efficiency. 

Your Day-to-Day: ​ 
  • Provide guidance to creative and development teams to make sure email messages are properly built to adhere to industry best practices. 
  • Optimize email campaigns for deliverability, mobile rendering (responsive) and best possible open rates. 
  • Manage the execution of email production process and creation of all emails for US and international, including meticulous QA of the programs and campaigns, recommending changes in strategy where appropriate and ensuring flawless execution. 
  • Manage the email request process and coordinate timeline and deliverables with all proper channels. 
  • Be accountable for the email project workflow, manage the team to deadlines and gather proper approval. 
  • Provide reporting, analysis and recommendations at the finish of the campaigns, while understanding milestones, success metrics and reporting requirements 
  • Automate and streamline email related processes. 
  • Manage subscribers database and work on data segmentation, list processing and querying using SQL. 
  • Partner with vendors whose platforms and tools are being utilized for better targeted and personalized email campaigns.
What you bring to the team: 
You have – 
  • Email marketing experience with 2-4 years hands-on experience in high-volume email marketing environment. 
  • Proven understanding of email best practices and broad knowledge of digital marketing to ensure email messages are properly developed to meet industry standards 
  • Must be a driven individual who can multi-task and thrives in a fast-paced environment with experience using email marketing platforms to create a campaign from beginning to end 
  • Proficient with HTML, Photoshop, Microsoft Excel, and a solid track record of developing and launching successful email marketing programs 
  • Proficient in the use of email tools, launching emails directly within ESP platform, specifically Salesforce Marketing Cloud (previously Exact Target) is required
  • Experience setting up automated campaigns and journeys in ExactTarget (including Journey Builder) 
  • Experience segmenting data, using SQL to build queries and filter data lists
  • Ability to work under firm deadlines and within a rapidly changing environment. 
  • Strong interpersonal, communication and leadership skills. 
  • Ability to prioritize and manage multiple concurrent projects. 
  • Must be a self-motivated thought-leader with a can-do attitude who can organize their work, innovate and problem-solve. 
  • Experience supporting or assisting ecommerce or subscription services is a plus 
You may also have–
  • Experience working with email marketing related vendors such as Movable Ink
  • Experience working in entertainment industry
  • Experience working with deep linking capabilities
  • Return Path and Litmus experience
  • Working knowledge of analytics tools such as Omniture/Adobe Analytics         
EEO Statement:

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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