Director Client Services

Ref#: 31138
CBS Business Unit: CBS Interactive
Job Type: Full-Time Staff
Job Location: New York, NY, US

About Us:
CBS Interactive is the premier online content network for information and online operations of CBS Corporation as well as some of the top native digital brands in the entertainment industry. Our brands dive deep into the things people care about across entertainment, technology, news, games, business and sports. With over 1 billion users visiting our properties every quarter, we are a global top 10 web property and one of the largest premium content networks online.

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Division Overview:
Our team is a diverse and agile group of client services professionals that strive to achieve customer success.  We work collaboratively across all business functions and are continually looking to enhance our reach and develop processes in line with best-in-class operations.  We are looking for a quality individual who takes initiative, has pride in their work, thrives in a high-tech friendly environment and who is driven, enthusiastic, thoughtful, collaborative and proactive in their approach.

Role Details:
The Director of Client Services is a leadership position within the Sales organization Ad Operation and Technology group.  The role oversees a large team of Sales Operations Managers, Planners, and Digital Revenue Specialist. The core responsibility of the team is to ensure flawless campaign execution and optimizing toward client KPI.

Your Day-to-Day:
  • Provide strong representation & leadership for Client Services team
  • Develop and  build collaborative relationship with Sales Management, Ad Products, Yield, Finance, and Marketing to ensure the Client services team is providing the highest level of on-going support
  • Partner with Sales and Ad Operations teams to proactively improve the campaign execution processes, including recommendations on systems, process, and workflow
  • Oversee the Sales Operations management team; training, mentoring, and development
  • Train and lead client services teams in industry best practices; drive usage and adoption, resolve issues, and help optimize customers value.
  • Continuously evaluate staffing resources and strategically assure to sustain proper support across sales territory, account tier, and growth potential

Key Projects:
  • Continuously evaluate and improve metrics relevant to measuring customer success performance.
  • Help drive process, platform, and product adoption and usage
  • Lead process  improvement and project management
What you bring to the team:
You have --
  • Bachelor’s Degree in Sales, Marketing or Business preferred; or equivalent work experience in media-related business
  • A minimum of eight years client-facing management experience, digital advertising experience preferred
  • Strong leadership, mentorship, management and career development skills and experience
  • Strong consultative skills, relationship building, and customer services skills
  • Proven track record of leading successful customer-focused teams and driving incremental revenue
  • Deep understanding of account management and online advertising landscape trends
  • Excellent analytical, organizational, and interpersonal skills
  • Ability to manage competing priorities effectively in a fast-pace environment
  • Experience with Ad Sales platforms: Salesforce, OperativeOne, Yieldex, DFP, Prisma/MediaOcean, IAS, MOAT

You might also have -
  • Experience in management of large, multi-location or remote teams
  • Senior level client relationship management
  • Self-motivated with an entrepreneurial spirit
EEO Statement:
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
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